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Terms & Conditions for Labour Request

Category: Terms & Conditions

All applications should be made at least FIVE (5) WORKING DAYS in advance prior to your needs. Service provided is NOT for personal use. If movement of heavy furniture is involved: Please REMOVE the ...

What to do when requesting helps which are inside your own room?

Category: Services

When you need assistance or have an issue about something in your room, such as the air conditioner, the lighting and electrical system, the ceiling, etc., we advise you to schedule a chance to discus...

Note for Labour Request

Category: Labour

Apart from stated terms and conditions, you also need to attach a schedule if service is required for MORE THAN one day.  Also to attach layout for any specific arrangement.

Logistic for organising events

Category: Logistic

Please use "Logistic" for requesting your logistic requirements for organising your events.  This would include requirements for chairs and tables, electrical points, aircondition at specific time if ...

Estate Helpdesk on Pilot

Category: About Helpdesk System

Our Estate Helpdesk System, will be doing a pilot run for a month.  Your feedback on improving the system will be greatly appreciated. You can drop a complaint or request directly from our system and ...

Our Helpdesk Contacts

Category: Contacts

If you are in doubt and needs further explanations on your complaints, you can also call our helpdesk hotline or email as shown below or can drop by directly to our Estate Office. Address: Estate Offi...

Transfer equipment or furniture to UBD Central Store

Category: Labour

Please make sure you have contacted staff-in-charge at UBD Central Store by yourself if you are requesting help from our labour services to move equipment, unwanted furnitures and so on from a locatio...

List of common complaints / issues / services

Category: Services

Building & Civil: Issues on roof leak, ceiling issues, wall treatment & painting, flooring issues, door and window related, signages, plumbing works like pipe leaks, furniture related and req...

Re-Open Ticket

Category: About Helpdesk System

Did you know that you can reopen your resolved tickets?  There is a link in Ticket Details under "Ticket Status" of [Open ticket] in blue font.  Normally, if your complaints or requests are attended a...

WE Helpdesk System and e-Help System

Category: General

Do not confuse with WE Helpdesk System and e-Help System. WE Helpdesk System is a helpdesk system especially dedicated for all Estate related matters that includes: Building & Civil (ceiling, wall...

Different chained complaints

Category: Services

Please do not write on in the "reply" space (interactive correspondents) with your new Subject complaints / requests other than those related with your subject ticket.  This is to provide efficiency o...

What does it mean by "Building"?

Category: About Helpdesk System

"Building" is set as mandatory for most of forms available here.  It defines the NAME OF BUILDING (or other entity) where the complaint is.  Please select from the listed building list. Name of "Build...