Estate Helpdesk Home

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WE Helpdesk

Welcome to WE Helpdesk

This system allows you to drop your complaint (or request) on any Estate related matters.

We hope this system will simplify the way you make a complaint which can be tracked, interacted and retrieved complaint easily via a single thread (ticket).

Grateful if you could drop suggestions and comments to improve our helpdesk system and we thank you in advance for your kind cooperation in helping us to improve our services to the university.

WE Helpdesk System New Link

Dear WE Helpdesk users,

We have moved to a new web address link (URL) at https://wehelpdesk.ubd.edu.bn  We advise everyone start to use this link from now on.  Anyway, the old link http://helpdesk.estate.ubd.edu.bn will be gradually disabled in a month time.

Logistic for organising events

Please use "Logistic" for requesting your logistic requirements for organising your events.  This would include requirements for chairs and tables, electrical points, aircondition at specific time if the event is not at normal working hours, PA system, projection system, cleaning and labour services if needed and other specific logistic requirement.

WE Helpdesk and e-Help

WE Helpdesk caters to assist you in any building infrastructure and surrounding facilities (Estate related matters).  Other than that you can go to e-help team to log your complaint.

Request by students

Students / student clubs, shall get approval from your respective Assistant Registrar (AR) by attaching your scanned, approved letter for your REQUEST only.  However. all complaints can be submitted directly using the form in this system without the need for approval.

CC the ticket to your superior / colleague

Dear all,

In order to cc (Carbon Copy) your complaint or request (the ticket) to your Superior or / and colleagues, you only need to type multiple email addresses in Email box space provided by adding a 'coma' and a space after your email address.  For example:

your.email@ubd.edu.bn, your.boss@ubd.edu.bn, your.colleague1@ubd.edu.bn, your.colleague2@ubd.edu.bn

Only your first email will be considered as the person who are making complaints / request.  The following email addresses will be receiving the same ticket for their references.

Knowledgebase

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Terms & Conditions for Labour Request

Category: Terms & Conditions

Logistic for organising events

Category: Logistic

Simply submit the ticket

Category: About Helpdesk System

Our Helpdesk Contacts

Category: Contacts

Note for Labour Request

Category: Labour

Estate Helpdesk on Pilot

Category: About Helpdesk System