Welcome to WE Helpdesk
This system allows you to drop your complaint (or request) on any Estate related matters.
We hope this system will simplify the way you make a complaint which can be tracked, interacted and retrieved complaint easily via a single thread (ticket).
Grateful if you could drop suggestions and comments to improve our helpdesk system and we thank you in advance for your kind cooperation in helping us to improve our services to the university.
Logistic for organising events
Please use "Logistic" for requesting your logistic requirements for organising your events. This would include requirements for chairs and tables, electrical points, aircondition at specific time if the event is not at normal working hours, PA system, projection system, cleaning and labour services if needed and other specific logistic requirement.
WE Helpdesk and e-Help
WE Helpdesk caters to assist you in any building infrastructure and surrounding facilities (Estate related matters). Other than that you can go to e-help team to log your complaint.
Request by students
Students / student clubs, shall get approval from your respective Assistant Registrar (AR) by attaching your scanned, approved letter for your REQUEST only. However. all complaints can be submitted directly using the form in this system without the need for approval.
CC the ticket to your superior / colleague
In order to cc (Carbon Copy) your complaint or request (the ticket) to your Superior or / and colleagues, you only need to type multiple email addresses in Email box space provided by adding a 'coma' and a space after your email address. For example:
firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com
Only your first email will be considered as the person who are making complaints / request. The following email addresses will be receiving the same tickets for their references. They can also receive email notifications whenever WE Helpdesk team replies to the ticket and also whenever the ticket is being closed or resolved.