Did you know that you can reopen your resolved tickets? There is a link in Ticket Details under "Ticket Status" of [Open ticket] in blue font. Normally, if your complaints or requests are attended and fixed or completed, or there is no activity / no respond from you for some time, the system will change the status as "Resolved". An email will be sent to you on the closing of the ticket. However, if the SAME issue persist, you can still use the link sent to your email earlier during the closing or "Resolved" status change by clicking that link which will divert you to your Resolved ticket. From there, you can reopen it and add more replies on that issues or new issues on the same spot and this will trigger us on your reopen ticket on top. We will be happy to help and inspect more deep on your complaints.