Articles in this category Simply submit the ticket Once you get into the system, you only need to choose which category of your complaint or request. Then simply fill in the form as required. You DO NOT need to register. Registered users are for ou... Estate Helpdesk on Pilot Our Estate Helpdesk System, will be doing a pilot run for a month. Your feedback on improving the system will be greatly appreciated. You can drop a complaint or request directly from our system and ... Larger file attachment For information, currently, our system can only accept up to 4MB file size each and up to 5 attachments. In any case, for better understanding and for easy references, you might need to attach pictur... What is FIACO? FIACO stands for respective name of your Faculty / Institute / Academy / Centre / Office CC Email to your Superior and colleagues In order to cc (Carbon Copy) your complaint or request (the ticket) to your Superior or / and colleagues, you only need to type multiple email addresses in Email box space provided by adding a 'coma' ... What does it mean by "Building"? "Building" is set as mandatory for most of forms available here. It defines the NAME OF BUILDING (or other entity) where the complaint is. Please select from the listed building list. Name of "Build... Re-Open Ticket Did you know that you can reopen your resolved tickets? There is a link in Ticket Details under "Ticket Status" of [Open ticket] in blue font. Normally, if your complaints or requests are attended a...
