CC Email to your Superior and colleagues
In order to cc (Carbon Copy) your complaint or request (the ticket) to your Superior or / and colleagues, you only need to type multiple email addresses in Email box space provided by adding a 'coma' and a space after your email address. For example:
email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
Only your first email will be considered as the person who are making complaints / request. The following email addresses will be receiving the same tickets for their references. They can also receive email notifications whenever WE Helpdesk team replies to the ticket and also whenever the ticket is being closed or resolved.