CC Email to your Superior and colleagues
In order to cc (Carbon Copy) your complaint or request (the ticket) to your Superior or / and colleagues, you only need to type multiple email addresses in Email box space provided by adding a 'coma' and a space after your email address. For example:
email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
Only your first email will be considered as the person who are making complaints / request. The following email addresses will be receiving the same tickets for their references.